Customer Service Mgr


  • Execute the company vision and expectations through example, management and measurement of performance of department team members.
  • Perform manager on duty (MOD) duties when assigned; ensure the entire store team is productive and the total store meets standards.
  • Empower teams to deliver a great shopping experience.
  • Ensure the total store team is delivering an exceptional customer experience.
  • Demonstrate and role model exceptional customer service exceeding customer expectations; ensure team members greet, assist, provide efficient service and thank customers in a prompt, courteous, friendly and business-like manner in order to promote the company image as a service-oriented operation.
  • Recruit, interview and hire the best-qualified applicants through pro-active and consistent recruitment techniques, within company established compensation guidelines; ensure new team members receive proper orientation and training.
  • Manage, develop, evaluate and retain a team of direct and indirect reports in accordance with company policies and procedures.
  • Conduct orientation sessions to support the delivery of operational information, job-specific requirements, performance standards, human resources programs and policies, as well as pertinent safety program guidelines for new team members.
  • Oversee and ensure prompt, efficient and accurate check-out of customers.
  • Address customer issues/complaints and resolve to full satisfaction of customer, within company guidelines while maintaining composure and professionalism.
  • Manage inventory, in-stock position, merchandising, labor, security, expense control and other operational processes to company standards.
  • Ensure the front end, exterior and parking lot is well maintained and meets or exceeds company standards for appearance.
  • Ensure company standards for pricing integrity are maintained, including shelf labels and signs are correct and maintained in all departments including price changes, advertised items, etc.
  • Ensure company standards for safety, proper food handling practices, sanitation and productivity are maintained.
  • Ensure adherence to alcohol and tobacco products sales-to-minors, anti-money laundering policy, WIC and other federal and state regulated activities/programs.
  • Evaluate department conditions and operations to determine strengths and areas for improvement; reinforce strengths while developing and implementing improved practices and procedures.
  • Manage operations and security of company assets including all cash office procedures.
  • Understand, implement and manage the utilization of self-checkout registers (where applicable).
  • Develop and maintain a positive image in the community by participating and partnering in community events.
  • Attend and participate in weekly meetings to discuss departments progress, financial results, recommendations and training enhancements.
  • Staff and schedule department team members within staffing plan and budget.
  • Ensure adherence to wage and hour policies and regulations.
  • Ensure all policies and programs are communicated and executed in a positive and timely manner.
  • Perform other job-related duties as assigned.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Spanish Bilingual Customer Service Travel Repr...
Rockledge, FL TTEC
B2B Customer Service Reps Needed! **APPLY NOW**
Tallahassee, FL Imperium 7 Inc
Entry Level Customer Service & Sales Associate
Hollywood, FL Self Made Marketing
4-40 Licensed - Customer Service Representativ...
Saint Petersburg, FL Bankers Financial
Customer Service Team Lead
Pembroke Pines, FL EZCORP
Customer Service Representative
West Palm Beach, FL Eastern Metal Supply